Customer Service

Stand Out With Outstanding Service!

The Secrets To Superior Customer Service is designed to provide customer service professionals with a theoretical foundation and practical application for understanding the differences in the way customers should be handled. Through the introduction of three major learning areas - personality understanding and customer handling techniques and team working the workshop enables customer service providers to learn the skills vital to becoming effective and efficient in to today’s increasingly diverse and sophisticated customers.

ServicePeak! Secrets To Superior Customer Service

Duration:

2 days (9.00am - 5.00pm)

 

Target Audience:

Executives

Managers

Customer Contact Personnel

 

Core Focus:

New World Realities

Understanding Customer Personalities

Customer Relations Strategies

Effective Customer Telephone Handling Techniques

Exceeding Customer Expectations

Effective Customer Complaints Handling

Power Service Recovery

Communicative Customer Service Team

Participants In Action.

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