Customer Service

Stand Out With Outstanding Service!


The Secrets To Superior Customer Service is designed to provide customer service professionals with a theoretical foundation and practical application for understanding the differences in the way customers should be handled. Through the introduction of three major learning areas – personality understanding and customer handling techniques and team working the workshop enables customer service providers to learn the skills vital to becoming effective and efficient in to today’s increasingly diverse and sophisticated customers.

ServicePeak! Secrets To Superior Customer Service

2 days (9.00am – 5.00pm)

Target Audience:
Customer Contact Personnel

Core Focus:
New World Realities
Understanding Customer Personalities
Customer Relations Strategies
Effective Customer Telephone Handling Techniques
Exceeding Customer Expectations
Effective Customer Complaints Handling
Power Service Recovery
Communicative Customer Service Team